STORE POLICY
Because We Care About You,
We have come out several policies to protect your rights, and to ensure we deliver the best products and services to you!!
OUR SHIPPING POLICY
How We Do It
Due to different of country, each country will have different delivery lead time and policies. We will only outline the basic policy at this section.
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After we send you the preview video of your doll and have been verified and agreed to ship out by the you, no cancellation is allowed.
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Both our company and the buyer will need to settle down to reach mutual agreement if there is any changes of receiver details such as Receiver's Name, Receiver's Contact Number and/or Delivery Address after ship out.
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No changes of order can be made upon order ship out.
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Changing of order during production is not allowed unless mutual agreement by both parties.
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Order cancellation during production will incur 30% charges from the total amount of the order.
OUR REFUND POLICY
OUR REFUND POLICY
OUR REFUND POLICY
Everything You Need to Know
Everything You Need to Know
The refund policy has been made to protect your rights as our valued customer. You may get your refund, if:
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Different item receive from our preview video (The video you check your doll before agree to ship out).
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Missing or malfunctioning features upon receiving (Full unbox video is required).
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Missing parcel / Parcel loss during the delivery.
WARRANTY DISCLAIMER
WARRANTY DISCLAIMER
About Our Policy
About Our Policy
Manufacturer's Warranty will be provided to all of our buyers. You may claim warranty from us, if:
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Defective quality of product such as broken doll skeleton, malfunction of any add-on features and etc.
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Unrepairable damages found on doll caused by delivery service (full unbox video is required).
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All form of arguments must come with valid evidence to be entertained.
Manufacturer's Warranty will be provided to all of our buyers. You may claim warranty from us, if:
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Defective quality of product such as broken doll skeleton, malfunction of any add-on features and etc.
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Unrepairable damages found on doll caused by delivery service (full unbox video is required).
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All form of arguments must come with valid evidence to be entertained.
OUR PRIVACY POLICY
OUR PRIVACY POLICY
Your Data is Secure
Your Data is Secure
We won't share your data or your purchase record to anyone even on our parcel. There won't be any information of our company nor product name on our parcel. Only the Receiver's Name, Receiver's Contact Number and Delivery Address will be left on the parcel. Hence, your privacy will be secured throughout the process. You may contact us to review our standard packaging.
We won't share your data or your purchase record to anyone even on our parcel. There won't be any information of our company nor product name on our parcel. Only the Receiver's Name, Receiver's Contact Number and Delivery Address will be left on the parcel. Hence, your privacy will be secured throughout the process. You may contact us to review our standard packaging.